Refund Policy

Austin, Tx Skyline
Austin, Tx Skyline

Your Refund Policy

At QuomWorks LLC, customer satisfaction and quality assurance are always our top priority. Our refund policy is designed to provide clarity and fairness to both parties across all of our service lines in construction.

Refund Policy

Effective Date: 6/28/25

General Refund Terms

QuomWorks provides services under written estimates, contracts, or service agreements. Refunds may be issued under the following conditions:

  • If work has not yet commenced, and a written request is received within 3 business days of payment.
  • If a service was not delivered as described and agreed upon in the project contract or invoice.
  • If QuomWorks fails to meet clearly defined project deadlines due to internal fault (not due to customer delays, weather, or uncontrollable events).

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Once materials have been purchased or custom products ordered.
  • After labor has started or the site has been mobilized.
  • For client-approved designs or digital renderings after final delivery.
  • For permit, inspection, or third-party fees we’ve already processed on your behalf.
  • If delays or issues arise due to customer indecision, inaccessibility, or lack of response.

Deposits and Cancellations

  • All service deposits (typically 25%–50% of project cost) are non-refundable after 72 hours unless otherwise stated.
  • Cancellations must be submitted in writing (email or letter) and confirmed by a QuomWorks representative.

Refund Processing

  • Approved refunds will be processed within 7–10 business days to the original payment method.
  • QuomWorks may issue a partial refund or credit at its discretion based on completed work.

5. Dispute Resolution

We’re committed to resolving all concerns professionally. If you are unsatisfied, please contact us at:

📧 info@quomworks.com
📞 (347) 919-8910
📍 QuomWorks LLC – [Central, TX]

Let us make it right before it escalates. We aim for long-term client satisfaction and transparency in all our work.

Need Help?

If you have any questions about your service agreement or would like to review your eligibility for a refund, please reach out through our Contact Page or email us directly.